Frequently Asked Questions
The Original Canal Cruise Amsterdam
What’s our point of departure
Rederij Kooij, Rokin opposite number 125
Central Station (Central access bridge)
Rederij Hof van Holland, Amstel opposite number 30
Do I need to be at location well in advance?
No you don’t, we have boats departing at least every half hour (on the whole and half) when very busy more frequently.
I lost my ticket?
Click here follow instructions and a copy will be sent to the email address used when you originally purchased your ticket(s)
I would like use my ticket another day, month, year…
No problem at all, just send us an email containing your ticket(s) and we’ll take care of it for you.
Is the boat wheelchair accessible?
No unfortunately our boats are not wheelchair accessible.
Can we bring our baby-carriage, pushchair or the like?
No unfortunately that’s not possible due to safety regulations. The boat has to be kept clear of obstacles as much as possible in case of an emergency.
Can I bring my pet on board?
Unfortunately pets are not allowed onboard, not even in a carrying bag.
Is there heating/a toilet aboard?
All our boats are heated and all but one of our boats are fitted with a toilet.
The Candlelight Cruise Amsterdam
What’s the point of departure?
Our Candle Light Cruise departs our Rokin jetty (Rokin opposite number 125)
Do I need to purchase my ticket in advance?
We recommend that you do as we have limited availability aboard this cruise. When purchasing tickets on the day please contact us by telephone (+31(0)20 623 38 10) to enquire about availability.
What time should I be there?
The cruise departs at 8PM, boarding starts at 7:30PM.
I don’t drink/ can’t drink alcohol is there a non-alcoholic option?
There’s also apple/orange juice and mineral water available
We take bookings for groups over 20 persons against our group rate of € 8,00 per person. Please click here if you’d like to purchase a group ticket.
Rederij P. Kooij Rokin jetty (Rokin opposite number 125)
November- March 10AM-5PM
Rederij P. Kooij Central Station jetty (Central access bridge)
Rederij Hof van Holland (Amstel opposite number 30)